Do You Communicate or Just Pass Information?
Self help article
self help article
by Peak Performance Coaching
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Life is filled with instant communication methods including telephone, fax, the internet and e-mail. Do we use these methods to engage in real communication? Or are they just ways to pass information?
I’ve found it interesting to examine the distinction between information and communication. The dictionary defines these two words similarly however, a closer examination reveals subtle differences.
Information is really just the passing of knowledge or intelligence and can take the form of facts, experience or opinion. Information does not require, and may not even allow for, response.
Communication also passes knowledge and intelligence, and it infers not just the sending of information, but additionally, receiving, understanding, and responding to what was initially sent.
Many businesses and organizations identify communication as an area they want to improve. Here are a few tips to help you make sure your business communication, AND information passing are effective.
Get Your Message Out Through A Combination of Channels In the field of adult education, it is well known that it may take 6 or 7 attempts at passing information before the person actually ‘learns’ the lesson or ‘gets’ the message. Memos, meetings, forums, training sessions, procedure manuals are all good, remembering that face-to-face communication is most effective.
Paint A Clear Picture of The Target We all have different life experiences that shape our perceptions and expectations. Never assume that someone else knows what you mean when you give directions. Sometimes you’ll need to SHOW people what you want.
Be Clear and Specific when making a request of others. Which of the following two ways of asking is more likely to get the desired result?
“It sure is hot in here,” or “Would you turn the thermostat down a bit, please?” Check for Understanding We’re usually so sure our message has been clear we fail to check. We think our message is so obvious it’s a waste of our valuable time to make sure we’ve been understood. Take the time to ask the other person how they plan to proceed, or what steps they’ll take in completing the task we’ve given them. Ask them to repeat the expected standards you’ve outlined. Ask how they’ll know they’ve done the work correctly.
Training employees doesn’t seem to end. Formal training when an employee is new to the job is important. So is continual effort to ensure your employees are meeting your standards and expectations.
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