By now, you know that getting and keeping 20 customers a month is a sure fire way to success. You also know that Use, Wear, Talk is the best way to get new customers. By using the products, wearing the button to attract attention and curiosity, and talking to people, sharing your results and enthusiasm about the products, youll have a queue of new customers in no time.
But how do you tackle the more complex task of keeping those customers? The customer experience is vital to the customer returning for more.
So how do you ensure your customer has the right experience one theyll want to repeat again and again
Good service is the key.
Your products may be the main reason a customer comes to you, but your service will be the reason they stay.
Gain customer confidence.
To gain confidence which will result in repeat sales, its up to you to project the right image of quality, personal service and support. Make sure that your customer knows why theyve come to you and not to someone else you can provide them with the best products and the best personalised service. Show them testimonials as proof of product efficiency and be sure to inform customers of the no-hassle 30 day money back guarantee.
The longer a customer stays with you, the more likely they are to recommend you to a friend!
Enthusiasm is contagious!
If you truly believe in what youre selling you dont need to be an expert salesperson. Your passionate attitude and optimism for the business and the products will shine through, and will encourage others to do business with you!
Remember that a purchase is an emotional decision. Instill positive feelings in your customers towards your products and towards their experience dealing with you. The way your customers feel about the products is equally important to the product benefits.
Dont forget that your customers have a choice. Dont ever get complacent with customers, however long theyve been with you. You need to keep reminding them why they chose your business in the first place. Reward long term and repeat customers with an increased size tablet box great for storing their supplements and an incentive to buy more from you!
Retention leads to referral
See each new customer as an opportunity to acquire more customers!
Think about it. The longer a customer stays with you the more likely they are to recommend you to a friend, creating another customer for you. Having used your products for a while, seen results, been impressed with your contact, support and commitment, they may get more than just one person on board. Think of all the times that they might talk positively about their experience with you and with Herbalife, when out with friends, family or colleagues. They become part of your retail and recruitment drive.
Not only will you have won that individual as a long term customer, youll also have all their contacts through recommendation. And someone to whom you have been recommended by someone they trust, is more likely to recommend you to the next person.
You are the reason you have customers and, You are the reason those customers come back to you!
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