1. Stay In Touch
Stay in contact with customers on a regular basis. Offerthem a free e-zine subscription. Ask customers if they wantto be updated by e-mail when you make changes to yourWeb site. After every sale follow-up with the customer tosee if they are satisfied with their purchase.
2. Friendly Web Site
Make it easy for your customers to navigate on your Website. Have a "FAQ" page on your Web site to explainanything that might confuse your customers. Ask them to fillout an electronic survey to find out how make your Website more customer friendly.
3. Easy And Free Communication
Make it easy and for your customers to contact you. Offeras many contact methods as possible. Allow customerscontact you by e-mail. Hyperlink your e-mail address socustomers won't have to type it. Offer toll free numbers forphone and fax contacts.
4. Teach Your Employees
Make sure employees know and use your customer servicepolicy. Give your employees bonuses or incentives to practiceexcellent customer service. Tell employees to be flexible witheach individual customer, each one has different concerns,needs and wants.
5. Impress Your Customer
Give your customers more than they expect. Send thankyou gifts to lifetime customers. E-mail them online greetingcards on holidays or birthdays. Award bonuses or discountsto customers who make a big purchase.
6. Be Nice
Always be polite to your customers. Use the words Please,Thank You, and Your Welcome. Be polite to your customerseven if they are being irate with you. Always apologize toyour customers should you make a mistake. Admit yourmistakes quickly and make it up to them in a big way.----
To get more self help small business resources and business entrepreneur executive training on how to start and manage a successful small business (including how to increase your Affiliate Income) as well as free self help books to help improve your business and sales profits visit http://personal-enterprise-self-help-resources.com
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The self help books & small business resources for business entrepreneurs contents are solely the opinion of the author and should not be considered as a form of therapy, advice, direction and/or diagnosis or treatment of any kind: medical, spiritual, mental or other. If expert advice or counseling is needed, services of a competent professional should be sought. The author and the Publisher assume no responsibility or liability and specifically disclaim any warranty, express or implied for any products or services mentioned, or any self help techniques or practices described. The purchaser or reader of this publication assumes responsibility for the use of these self help books & small business resources for business entrepreneur’s materials and information. Neither the author nor the Publisher assumes any responsibility or liability whatsoever on the behalf of any purchaser or reader of these self help materials.
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